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Customer Service Representative Hybrid - US

Customer Service Representative

Part Time • Hybrid - US
Responsive recruiter
Benefits:
  • Bonus based on performance
  • Company parties
  • Flexible schedule
  • Profit sharing
*Flexible work-from-home opportunity (but must live in Metro Atlanta, GA, USA)
 
*Apply today! We review all resumes within 24 hours!
 
Job Title:  Phone Sales and Customer Service Representative
  • Part-time (20 hours per week) position with opportunity to become full-time position 
Job Description:
 
We are seeking a highly motivated and customer-focused individual to join our team as a Phone Sales and Customer Service Representative. In this role, you will handle inbound and outbound calls to qualify and prepare prospects for in-home consultations, assist customers with inquiries and purchases, and provide exceptional customer service to ensure customer satisfaction and loyalty.
 
We Offer:

  • Compensation
    • Hourly Wages: $15 per hour
    • Performance-Based Incentives:
      • Performance-based bonuses related to Booking Rate
      • 25% of Design Consultant commission for re-engaging No Sale Prospects 
      • Self-Generated Lead Bonuses of $200 or $400
  • Retirement: Opportunity after five years to participate in our profit sharing plan and become a millionaire! 
  • Open communication with leadership
  • Flexible work-from-home opportunity (but must live in Metro Atlanta, GA, USA)
  • Advancement: Career track to move to full-time and advance within our Sales Team or otherwise (if desired)
 Your Responsibilities:
 
  • Respond to inbound calls from (and make outbound calls to) prospects to qualify and schedule them for in-home consultations using our Customer Relationship Management (CRM) system.
  • Prepare prospects before our in-home consultations in accordance with our proven consultative sales process. 
  • Maintain accurate records of customer interactions and transactions.
  • Meet or exceed booking rate and customer service performance metrics.
  • Resolve customer complaints in a professional and timely manner.
  • Collaborate with team members and departments to ensure smooth customer experiences.
  • Follow company guidelines, procedures, and policies during all interactions with prospects and customers. 
Our Requirements:

  • Proven experience in phone sales and customer service.
  • Excellent communication and interpersonal skills by phone and virtual meetings.
  • Proficient with CRM systems and call center software.
  • Three references from previous supervisors.
  • Positive attitude and high energy!
  • Strong character guided by a good moral compass.  Always do the right thing!
  • Result- and growth-oriented.
  • Ability to work independently and as part of a team.
  • High school diploma required; some college preferred.
                                  
Preferred Skills:
  • Familiarity with home services, in-home sales, and/or kitchen and bathroom remodeling sales and/or customer service. 
 About Us:
  • TAC Franchising LLC is made up of Kitchen Tune-Up (kitchentuneup.com) and Bath Tune-Up (bathtune-up.com), and we cover most of Metro Atlanta
  • At Kitchen Tune-Up and Bath Tune-Up, our design and remodeling team will Uplift your home and life by Updating your kitchen or bathroom utilizing our 5 Client Trustpoints to deliver your dream kitchen or bathroom and create a client experience second to none
    • Our Kitchen Tune-Up 5 Core Services include our proprietary 1-Day Wood Restoration Tune-Up, Cabinet Re-Facing, Cabinet Redooring, Cabinet Painting, and Custom Cabinet
    • Our Bath Tune-Up 5 Core Services include Vanity Only, Shower Remodel, Tub Remodel, Conversion, and Full Bathroom Remodel
  • We have plans to grow aggressively in 2025 and beyond.  This will offer us the opportunity to promote from within and offer you true career advancement all the way to senior management  
  • We are focused on building an employee-ownership culture, so teammates who contribute to our culture and bottom-line over time will have the opportunity to share in the upside!  Specifically, teammates that stay with us for at least 5 years will have the opportunity to become part of senior management and participate in our profit sharing plan and become millionaires! 
 
Our Core Values:
  • Loyalty – Be loyal to our Core Values, our Purpose, and our Vision; and be loyal to our clients, our teammates, and our communities.
  • Opportunity = Equal Opportunity
    • Foster equal opportunity by creating socioeconomic mobility opportunities.
    • Help people help themselves, including by
      • developing and coaching our teammates, and
      • providing our teammates with a launching pad to achieve their family, personal, and career goals.
  • Value - Provide exceptional value to our clients above all else.
  • Excellence - Be excellent! – Strive to become the best version of yourself, and help us make our organization the best version of itself through radical improvement and continuous, incremental improvement.
 Our Purpose: Our purpose is to joyfully serve and enhance our communities by:
  • providing exceptional value to our clients in helping them invest in and enjoy their most cherished asset, their home; and
  • positively impacting our teammates by providing them with a launching pad to achieve their family, personal, and career goals
Our Vision: Our vision is to build a “Benevolent Business Empire” (Purpose and Profits!) and become the home services provider (i) most cherished and loved by its clients, teammates, and communities and (ii) ranked as the #1 or #2 market leader in every community we serve.

$15 per hour PLUS performance-based bonuses and commissions 

Flexible work from home options available.

Compensation: $15.00 per hour




The positions on this website, unless otherwise indicated, are posted by Kitchen Tune-Up® franchisees.  Kitchen Tune-Up® franchises are independently owned and operated businesses and if you accept a position with an Kitchen Tune-Up® franchisee, you are employed by that franchisee, and not by franchisor HFC KTU LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC KTU LLC and its parents and affiliates have no input or involvement in such matters. HFC KTU LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Kitchen Tune-Up® franchisee posting the position.

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